Software Engineer — GroundGame.Health
Production AI in regulated healthcare. I own systems end to end, from the event pipeline to the agents built on top of it.
- Architected a high-scale, event-driven messaging platform using Azure Service Bus, Event Hubs, and .NET Azure Functions, processing 10M+ messaging events across SMS and email channels with reliable, scalable, and fault-tolerant event handling.
- Built an agentic compliance-auditing service that pulls call and SMS transcripts through tool calls, scores each interaction against SLA and HIPAA rubrics with cited transcript evidence, and escalates violations for human review, expanding QA coverage from manual sampling to 100% of interactions.
- Launched a RAG benefits assistant for members and care staff, using Azure AI Search hybrid retrieval over payer benefit documents and citation-grounded Claude responses, resolving 65% of benefits inquiries without human escalation.
- Shipped voice AI agents on Azure AI Foundry and Twilio Voice with real-time speech and tool calls into member APIs, automating outreach calls, HIPAA-compliant identity verification, and benefits workflows with warm handoff to live agents.
- Partnered directly with payer clients to launch 17 Medicaid and Medicare member-engagement programs as production n8n workflows and .NET APIs, orchestrating multi-channel SMS, email, and call outreach across 5 health plans.